Can I change the address on my order?

If we haven't shipped your order yet, you can send us an email to request an address change. Orders generally take a day to process before they are shipped out. Shipping fees will be adjusted via your method of payment once we receive a new address.

Can I cancel my order?

If your order has not been fulfilled and shipped yet, you can cancel your order via email at info@hedo-cosmetics.com. Include the original order number and "Cancel Order" in the subject line. Orders generally take a day to process, so message us ASAP if you need to cancel.

Can I add to my order?

Once you have sent in your order you won't be able to modify it. Instead, you can place a second order, and request that it be shipped with your original order. As long as your original order hasn't shipped yet, we will give you a one-time code to use so you don't get charged shipping for your second order and ship them together. Make sure to include the order number of your first order by clicking the "Add A Note" link before you checkout!

An item is missing from my order.

We sincerely apologize for the mistake! Please email info@hedo-cosmetics.com with "Missing Item" in the subject line. send us your order number as well as what was missing from your shipment and we’ll take care of it right away.

I'm having checkout problems.

So sorry for the inconvenience! Please email info@hedo-cosmetics.com with "Can't Checkout" in the subject line. We will do our best to help you out with your purchase.

What are your average shipping rates?

Flat Rate on US orders under $75CAD vary and van range from $10.00, $15.00 or $30.00 depending on shipping option. There may be additional fees such as duty and taxes.

Basic Shipping is FREE on all US orders over $75CAD 

Rates for orders going to Canada vary depending on distance, but generally range (non-specifically) from $10-$20CAD. Free basic shipping on order over $75CAD.

 

Are your products cruelty-free?

Yes! We hand-make all of our products and source our supplies from cruelty-free sources! We place a lot of value on being able to offer ethical choices for all our nature-loving friends.

Are your products vegan?

Absolutely! We don't use anything that is from an animal source. 

Will you sponsor my blog/channel/instagram?

We are open to sponsorships once your channel/social media has been approved! If you want to discuss using our products on your channel, please email us at info@hedo-cosmetics.com with "Social Media Partnership" in the subject line.

Do you offer a pro program? 

We currently do not offer a pro discount program, but we do occasionally have sales that can help you save. Subscribe to our mailing list to be alerted of upcoming discounts and promotions.

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Contact Us

  ​Email: info@hedo-cosmetics.com  

Toronto, Ontario, Canada

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